-A Monitor Report
16 Oct, 2018  |
: UPS is now offering its My Choice service in Africa, the Asia Pacific region, the Indian Sub-continent, Latin America and the Caribbean, the Middle East and Oceania.
My Choice allows users to control delivery dates and locations.
The service includes actionable text alerts in many countries and territories. And in countries where technology allows delivery change options, users can route packages to UPS Access Point locations, send them to another address or opt for delivery on another day.
The largest expansion since My Choice's launch will bring the service to 96 additional countries and territories.
This extensive expansion begins this month and is expected to be completed next year, when My Choice will cover a total of 112 countries and territories.
"Every UPS My Choice user will have access to e-mail notifications that a delivery is on its way, an alert the day before delivery with a delivery-window estimate, notification that package is out for delivery, and a notification that delivery is completed," said Nando Cesarone, President, UPS International.
"With this expansion, shippers can benefit from fewer customer inquiries and missed deliveries, while consumers enjoy increased visibility and, in many cases, the opportunity to adjust delivery dates and locations."
There are currently more than 28,000 UPS Access Point locations worldwide, which include independently owned and operated businesses that offer customers a convenient and safe place to pick up shipments on their schedule.
A total of 52m UPS customers have signed up to My Choice.