Cross-border purchases

DHL eCommerce launches Cash on Delivery

- A Monitor Report 01 Oct, 2018  |    -      +
Singapore : Cash is still king in Southeast Asia, with over 73 per cent of the population still unbanked and inaccessible to e-commerce retailers since they do not have access to credit cards or internet banking services.

DHL eCommerce, a division of Deutsche Post DHL Group, recently launched its Cross Border Cash-on-Delivery (COD) service to allow consumers to pay for their international purchases in cash and only upon delivery.

COD is available as a value-added service of the DHL Parcel International Direct product, specifically for sellers based in China and Australia delivering to consumers in Malaysia, Thailand and Vietnam.

Collected cash will be remitted to a local bank account at destination (Malaysia, Thailand or Vietnam) or in the billing country (China or Australia) based on the local destination currency.

Remittance will be made to sellers every fortnight and tracking visibility of the status of COD is available on the DHL portal.

Charles Brewer, CEO, DHL eCommerce said, "Despite growing credit card adoption in Southeast Asia, the low level of credit card penetration has forced e-commerce retailers to offer alternative modes of payment methods such as cash on delivery, digital payments and in some cases paying in-store. This opens up a huge potential by reaching out to a new group of unbanked consumers and also meeting the needs of consumers who prefer to pay in cash."

"China and Australia are huge e-commerce export markets and our DHL Parcel International Direct product provides a direct entry into high demand markets with excellent transit times of 3 to 5 business days with economical shipping prices. With our fully-owned domestic delivery network in Malaysia, Thailand and Vietnam, we are able to deliver on-time with secure features like cash-on-delivery," added Brewer.

To enable sellers in China and Australia to tap on the cross-border e-commerce opportunity, DHL eCommerce enables economical international shipping with a range of e-commerce features. This includes parcel pick-up service; easy IT integration of the seller's inventory into the DHL shipping process, end-to-end tracking, dynamic routing and distribution, returns management, etc.

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