- A Monitor Report 06 May, 2018  |
On its 25th anniversary, Jet Airways is envisage to put the airline back in the reckoning
Jet Airways, India’s premier full service international airline celebrates the momentous milestone of 25 glorious years of service on the 5 May 2018.
Credited with transforming the face of Indian aviation, Jet Airways first flight 9W321 took off on the 5th of May 1993 from to Ahmedabad, marking its humble journey of ‘Connecting India to the World.’
From a modest beginning of a fleet of 4 aircraft serving 6 destinations in early 1993 - to its present day fleet of a 119, serving over 450 destinations globally along with its partner airlines; Jet Airways has been privileged to play a modest role in contributing to the growth of the Indian economy by enabling and facilitating passenger and freight businesses pan-India as well as internationally, and as significantly, fostering the growth of trade and tourism across India and the world.
The airline’s brand and service philosophy defined personally by its Chairman, Naresh Goyal characterized by warmth, care and personal attention also brought to life the spirit of Indian hospitality. Investing significantly to fulfil its product and service experience, Jet Airways’ immaculately trained its frontline employees, helping redefine service professionalism in the country, creating a culture of talented professionals who have earned the trust of its guests, both on ground as well as in the air. The airline’s unique service philosophy also helped it emerge as an iconic Indian brand to create a name for itself on the global arena, providing guests the finest hospitality in the skies.
The Naresh Goyal-promoted airline is hoping to wrestle back business on domestic and international routes from its more nimble rivals through a slew of measures.
On the cards are a brand refresh with new products on board its Boeing 737 and 777 planes and a revamped website and mobile application for better customer engagement and revenue gains.
“The introduction of Boeing 737 Max planes will change on-board experience. We are changing the interior of Boeing 777 and will elevate business-class seats, which we feel would be a game changer,” said Vinay Dube, the airline’s chief executive officer.