SIA receives Diamond rating in global airline health and safety audit

- A Monitor Report Date: 19 January, 2021 | 1232 Views
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Dhaka: Singapore Airlines (SIA) has been awarded the Diamond rating – the highest level attainable – in the APEX Health Safety powered by SimpliFlying audit of global airlines, says a press release of the Airline 

The audit, which was jointly conducted by industry body Airline Passenger Experience Association (APEX) and aviation strategy firm SimpliFlying, involved a quantitative 58-point checklist covering 10 categories. These included testing, tracing, on-the-ground procedures, in-flight measures, and partnerships to further enhance safety integrity.

The Diamond rating is the highest achievable level for the audit, marking at least 200 points above the minimum gold standard determined by APEX and SimpliFlying for passenger safety and well-being. Standards are based on independently verified, validated, and certified airline passenger health safety measures.

SIA has introduced comprehensive health and safety measures to ensure the well-being of our customers and staff members. Pre-departure measures include basic passenger health assessments, as well as contactless services such as mobile check-in and digital in-flight menus.

SIA regularly applies anti-microbial coating on high-touch surfaces including areas in the lounges, as well as various sections of the aircraft cabin including the lavatories. On selected aircraft, electrostatic spraying machines containing a disinfecting agent are used to sanitize the cabin.

During the flight, SIA requires all customers and staff members to wear masks unless they are eating or drinking. The cabin crew is also required to wear goggles, as well as gloves when necessary while interacting with our customers. They are also required to be in protective gowns on flights from certain sectors.

While all physical newspapers and magazines have been removed, SIA offers customers a free e-Library via their personal tablets and mobile devices that provide access to more than 1,000 global publications. Meal services have been simplified to reduce contact, but SIA has managed to reintroduce favorites such as its satay and garlic bread for premium classes within one tray.

All SIA aircraft are equipped with High-Efficiency Particulate Air (HEPA) filters, which remove more than 99.9% of particles including airborne viruses and bacteria in the cabin. The cabin air is refreshed every two to three minutes throughout the flight. Post-flight, headsets, headrest covers, pillow covers, bedsheets, and blankets are replaced. Linens are washed at high temperatures to disinfect them after every use.

In December, SIA also launched trials on a digital health verification process, the first in the world to be based on the International Air Transport Association’s Travel Pass framework. This allows customers to securely store and present information related to Covid-19 tests, as well as their vaccination status in the future. This helps to support the industry’s safe and calibrated recovery from the Covid-19 pandemic.

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