MADRID: Travellers were left waiting in airports from Singapore to Baltimore on September 28 because of a technical problem with an airline check-in system. Some airports have reported that the issue has been resolved. Some travelers reported waits of nearly two hours, while some outages lasted for just a minute or two.
The Altea system is made by the Spanish travel services software giant Amadeus. It’s sold to airlines to allow them to check themselves onto their flights, drop off luggage, and for airlines to communicate flight changes to customers.
Amadeus confirmed that a disruption occurred on September 28 and that it’s continuing to restore services. “During the morning, we experienced a network issue that caused disruption to some of our systems … the action is ongoing with services gradually being restored,” Amadeus said in a statement to a leading website.
A press officer at Gatwick said the problem affected the Altea system used for people to check themselves into their flights. The officer said the outage lasted for a matter of minutes, and is now back online.
Check-in systems at London’s Heathrow airport were also affected “intermittently,” an airport spokesperson said. It said it is working with airlines to get the systems back to normal.
A spokesperson at Frankfurt airport said there appeared to be a “computer failure or hiccup” although its systems showed things were operating as normal. Outages were reported from Changi.
Based on reports from travellers on Twitter and press reports, the affected airports and airlines appear to include: Southwest Airlines at Reagan National Airport in Washington, DC; British Airways at Heathrow and Gatwick airports in London; Air France at Charles De Gaulle airport in Paris; Changi Airport in Singapore, although the affected airline is unclear; Qatar Airways at OR Tambo airport in Johannesburg and Melbourne; and Lufthansa at Frankfurt Airport, the leading website added.