Air India wins award for digital transformation

Delhi : Air India has received the "Airline Strategy Award for Digital Leadership" from Flight-Global, recognizing the airline's digital transformation efforts following its return to the Tata Group in 2022.

The award was presented to Air India CEO and Managing Director Campbell Wilson and Chief Digital and Technology Officer Satya Ramaswamy at a ceremony in London organized by FlightGlobal in partnership with Korn Ferry. Air India was the only airline to receive the digital leadership award this year.

Since its acquisition by the Tata Group, Air India has launched a technology-driven modernization program aimed at improving customer experiences, streamlining operations and building a stronger digital foundation. The airline said it developed more than 140 enterprise systems within about two years, compared with the industry average of more than a decade for transformations of similar scale.

The airline has also introduced upgraded digital platforms, including mobile apps, a generative AI virtual assistant, improved inflight entertainment systems and data-driven operational tools. Air India's mobile apps have been downloaded 17 million times and maintain a 4.8-star rating on major app stores in India.

The airline said its digital initiatives also supported the integration of Air India and Vistara, combining more than 10 million loyalty members, 300 aircraft, and 30,000 employees in less than a year.