NOVOAIR wins Gold for Customer-Friendly Service

Dhaka: NOVOAIR received the Gold Award in the Most Customer Friendly Airline category at the ShareTrip–Monitor Airline of the Year Awards 2026, recognizing its passenger services and operations on domestic routes.

The airline also secured the Silver Award for Best Cabin Service (Domestic).

The recognition followed an opinion survey conducted by The Bangladesh Monitor among frequent air travelers. The awards reflect passenger feedback on airline services and travel experiences.

NOVOAIR Managing Director Mofizur Rahman said the recognition would encourage the airline to maintain its service standards and improve passenger satisfaction. He noted that the company had focused on punctual operations, travel safety and building passenger confidence since beginning its operations.

The airline offers regular domestic flights from Dhaka to Chattogram, Cox's Bazar, Saidpur and Sylhet, connecting the capital with several key destinations across the country.

NOVOAIR's latest awards highlight two areas of its domestic operations: customer service and the onboard cabin experience. The carrier said it would continue working to improve service quality and meet passenger expectations.

The awards ceremony was organized by The Bangladesh Monitor in Dhaka, with Member of Parliament M. Nasser Rahman and Civil Aviation and Tourism Secretary Dr. Nurun Nahar Chowdhury attending as distinguished guests.