Westin Dhaka launches quality enhancement initiative

Dhaka : The Westin Dhaka has launched a comprehensive quality enhancement initiative aimed at upgrading its facilities, strengthening maintenance standards, and enhancing the overall guest experience as competition in Bangladesh's luxury hospitality sector intensifies.

Led by General Manager Gary Farstad, the initiative focuses on preventive maintenance, refurbishment of guest rooms and public areas, engineering improvements, and operational efficiency. Upgrades are being carried out across guestrooms, food and beverage outlets, lighting systems, mechanical equipment, and other guest-facing facilities.

The hotel has also strengthened coordination among its Engineering, Housekeeping, Rooms, and Food and Beverage teams to improve maintenance response times and service delivery, while introducing enhanced inspection routines and regular quality audits.

As part of the program, The Westin Dhaka has rolled out its "Quality First 365" initiative, featuring daily room inspections, weekly quality audits, and monthly preventive maintenance scorecards. Additional measures include soft refurbishment of guestrooms, upgrades to mattresses, linens, bathroom fixtures, and in-room technology, as well as expanded staff training aligned with Marriott International's global service standards.

The hotel is also emphasizing sustainability through reduced single-use plastics, energy-efficient lighting, water-saving measures, and sustainable procurement practices. A digital monitoring system has been introduced to track guest feedback and online reviews, enabling faster issue resolution.