MTB named Bangladesh's Best Consumer Digital Bank

Dhaka : Mutual Trust Bank PLC (MTB) has been recognized by Global Finance as the Best Consumer Digital Bank in Bangladesh in the publication's 2026 World's Best Consumer Digital Bank Awards. The bank was the only Bangladeshi institution included in the Asia-Pacific winners' list.

The recognition follows an evaluation of the bank's consumer-focused digital services, including its mobile banking platform, artificial intelligence (AI) tools and digital transaction facilities.

MTB Neo, the bank's mobile app, allows customers to open accounts, apply for fixed deposits, monthly savings schemes and loans, and conduct approved banking transactions. It also offers voice banking in Bangla and English.

Another feature, its AI-powered personal finance management tool, helps users track assets, liabilities, income and expenses. The bank has also introduced AI-powered call center agents to handle routine customer requests and MITA, a humanoid digital banking assistant that provides information about banking products and services.

Other digital offerings include TradeX, a platform for trade-related services, and an enhanced e-banking application.

MTB Managing Director and CEO Syed Mahbubur Rahman said the award reflects the bank's commitment to developing convenient, customer-focused digital banking services and reducing the need for branch visits for routine transactions.