Thai Airways cancels flights as baggage crisis strands passengers

Dhaka: Thai Airways International canceled several flights on the morning of September 28, following a night of operational chaos at Bangkok's Suvarnabhumi Airport, where ground-handling failures left thousands of passengers stranded for hours without their luggage or official updates.

In an official statement, the national carrier said the cancellations affect both domestic and international round-trip services. The affected routes are Bangkok-Khon Kaen (TG040/TG041), Bangkok-Phuket (TG201/TG202), Bangkok-Hanoi (TG560/TG561), and Bangkok-Singapore (TG403/TG404).

Thai Airways apologized for the disruption and advised affected passengers to contact its domestic and international contact centers or reach out via email.

In a separate statement, the carrier said it would speed up the delivery of delayed baggage. It disclosed that 34 flights were delayed on September 28 alone, while luggage from 52 flights operated between September 26 and 27 is still being sorted and delivered to registered passengers.

Thai Airways CEO Chai Eamsiri personally apologized to passengers and said the airline is making every effort to reunite them with their bags. He added that the carrier will keep monitoring the situation until all affected baggage is delivered.

The airline said it has deployed additional staff and resources to accelerate sorting, handling, and home delivery.

Passengers can collect their bags in person at the Baggage Services Office on Level 2, in front of the Domestic Arrivals Exit, daily from 6:30 am to 11:30 pm. Those who registered online via QR code will receive their bags at their home or hotel address. Staff will verify passenger details by phone or email before dispatch.

Unregistered passengers, or those needing further help, can call +66 2 134 5373-74 for domestic inquiries or +66 2 134 5466-68 for international ones.

Thai Airways reiterated its apologies for the severe disruption and said its teams are working around the clock to clear the remaining backlog.